Inclusion. Care. Support
Oceanview Paediatrics
APPOINTMENTS
In Person
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Masks are now optional. If you would prefer to wear a mask, you may. You can also request that Dr. Francis wear a mask during your child's appointment if that makes you more comfortable.
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Please try to arrive 5-10 minutes prior to your appointment to ensure you have enough time to see Dr. Francis
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If you or your child aren't feeling well, you can request a virtual appointment.
Virtual
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​Smart phones, tablets, laptops, and desktop computers all work well.
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Please try to be in a quiet, private space with your child.
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If you have any difficulties, please call Sandy at 250-591-1906. Please note that Sandy does not work on Fridays. If you are having problems accessing Zoom on a Friday, Dr. Francis will get in touch with you by phone.
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Please measure and record your child's height and weight as this is very useful for Dr. Francis, especially in metric!
Booking Appointments​
After your child has been referred by a physician or nurse practitioner, and any necessary questionnaires have been returned, Sandy will contact you to book an appointment. She will then remind and confirm booked appointments 2-3 days beforehand. If she cannot confirm your availability within 24 hours of the scheduled time, the appointment will be cancelled, filled with a patient from our cancellation list, and your child will be placed back on the waitlist. Please be certain we have up to date contact information.
Cancelling or Rescheduling Appointments
Failing to show up for an appointment or cancelling at short notice leaves appointment times that cannot be filled, and increases the wait time for other patients. If you do not show up for your appointment or cancel without reasonable notice (less than 24 hours) or explanation, the referral will be returned to your referring doctor, and your child will need a new referral to be booked again.
Follow-up Appointments
If Dr. Francis wants to see your child in follow-up, you will be informed at your appointment. All patients need a re-referral from their family physician every 6 months to continue with shared consultative care. Some family physicians will do this electronically, however, Dr. Francis encourages your child to see their GP on a regular basis to ensure that your primary care provider continues to be closely involved in your child's care.